Salon Privacy Policy

1. Introduction

At Sotouch, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our salon, use our website, or book an appointment.

2. Information We Collect

We collect the minimum amount of personal information necessary to provide safe and effective services. This includes:

- Contact Information: Name, email address, phone number, and physical address.

- Booking History: Details of past and upcoming services, dates, and preferred stylists or technicians.

- Health and Medical Data: Relevant medical history, skin sensitivities, allergies, patch test results, and pregnancy status.

- Payment Details: Credit card or transaction information processed securely through our payment providers (we do not store full card details).

3. How We Use Your Information

We use the collected information exclusively to manage our business operations and ensure your safety. Specifically, we use it to:

- Schedule, modify, and confirm your appointments.

- Tailor treatments to your specific health profile and avoid allergic reactions.

- Process payments and issue receipts or digital invoices.

- Send automated appointment reminders or text updates.

- Send promotional offers or newsletters, if you have opted in to receive them.

4. Data Security and Storage

- Protection Measures: We implement strict administrative, technical, and physical security measures to protect your personal and health records from unauthorized access, loss, or disclosure.

- Digital Records: Digital data is stored on secure, password-protected software platforms that comply with industry data security standards.

- Physical Records: Any physical intake forms or consultation cards are kept in a secure, locked filing system accessible only by authorized staff.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We only share your data with:

- Service Providers: Trusted software platforms that manage our online bookings, automated reminders, and payment processing.

- Legal Requirements: Law enforcement or regulatory bodies if required by law or to protect the safety of our staff and clients.

6. Your Rights

Depending on your location, you have the right to control how your personal data is managed. You may request to:

- Access the personal data we hold about you.

- Correct or update any inaccurate or outdated information.

- Delete your personal records from our system (subject to legal or tax record-keeping requirements).

- Opt out of marketing emails or texts at any time by clicking "unsubscribe" or contacting us directly.