Salon Terms and Conditions
1. Introduction
Welcome to [Salon Name]. By booking an appointment, purchasing a gift voucher, or receiving services at our salon, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before your visit.
2. Appointments and Arrivals
- Booking: Appointments can be made via phone, email, or our online booking system.
- Arrival Time: Please arrive 10 minutes before your scheduled appointment time. This allows time for consultation and preparation.
- Late Arrivals: If you arrive late, your appointment may be shortened to respect the schedule of subsequent clients. The full service fee may still apply.
3. Cancellations and No-Shows
- Notice Period: We require at least 24 hours notice to cancel or reschedule an appointment.
- Cancellation Fee: Cancellations made with less than 24 hours notice will incur a fee of [Insert Amount / % of service].
- No-Shows: Failure to show up for an appointment without prior notice will result in a charge equal to 100% of the scheduled service or a block on future bookings.
4. Payments and Pricing
- Payment Methods: We accept cash, credit/debit cards, and mobile payments. Payment is due immediately upon completion of the service.
- Price Changes: We reserve the right to modify our service prices at any time. However, prices confirmed at the time of booking will be honored for that appointment.
5. Health, Safety, and Allergies
- Medical Disclosures: Clients must inform our staff of any medical conditions, allergies, skin sensitivities, pregnancy, or recent cosmetic procedures prior to receiving any treatment.
- Patch Tests: Certain treatments (such as hair coloring, tints, or lash extensions) require a patch test 48 hours prior to the service. Refusal or failure to complete a patch test will result in treatment cancellation.
- Right of Refusal: We reserve the right to refuse service to any client if there is a suspected risk of infection, health hazard, or inappropriate behavior.
6. Gift Vouchers
- Gift vouchers are valid for [Insert Number] months from the date of purchase.
- Vouchers are non-refundable, non-transferable, and cannot be exchanged for cash.
- Lost or stolen vouchers will not be replaced.
7. Liability
- [Salon Name] is not liable for any damage to personal clothing or belongings during a visit, though we take every reasonable precaution to protect them.
- We are not responsible for any adverse reactions to treatments if relevant medical history or allergy information was withheld by the client during consultation.